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Returning Faulty or Damaged Goods

If your goods arrive faulty or develop a fault within the first 14 days, you can return them to The Big Phone Shop for repair or replacement.

To return goods to The Big Phone Shop please ensure that you send the products back to us securely including all manuals, accessories and original packaging. All returned products remain your responsibility until The Big Phone Shop has received them. If you post a handset or any other item of high value we recommend that you use one of Royal Mails premium services such as recorded delivery or Special Delivery.

Please print the return form (found on the contact us page) fill it out and return it with the faulty goods. Send the package to Returns Department found on the contact us page.

After 14 days, products covered under warranty should be returned to the manufacturer for repair or replacement. Contact details for manufacturers are below.

Sony Ericsson Data Support 0870 899 0000
Sony Ericsson Phone Support 0870 523 7237
Motorola 0870 901 0555
Nokia Service Centre 0870 011 4880
Nokia Technical Support 0845 045 5555
LG 0870 050 5123
i-mate 0123 3619 320
Samsung 0870 242 0303

Returning unwanted/non-faulty goods

Any item may be returned for any reason within 7 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser minus the shipping cost.

Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken. This does not affect your statutory rights.

To return goods to The Big Phone Shop please ensure that you send the products back to us securely including all manuals, accessories and original packaging. If you post a handset or any other item of high value we recommend that you use one of Royal Mails premium services such as recorded delivery or Special Delivery. All returned products remain your responsibility until The Big Phone Shop has received them.

Where a refund is required for non-faulty items we reserve the right to charge the initial cost of the delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

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