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What does ‘sim free’ mean?
Sim free refers to phones without a contract or pay-as-you-go sim card i.e. the phone is sold without a sim card. The phone is not locked to any particular mobile phone network. Therefore, you can buy a new handset without having to commit to a minimum term contract with a network service provider. However, before you purchase the phone of your choice, please check to make sure that the frequency of your network is available on the phone you wish to purchase.
Do all phones work in the UK, EU and USA?
Networks in the UK use either GSM 900 or GSM1800. Most of our phones are therefore dual band and will work in the majority countries throughout the world.
In the US and Canada, a majority amount of their networks only use GSM 1900. We would recommend you purchase a Tri-band phone or a dual band handset that has GSM 1900 capability.
How much does shipping cost?
Orders placed within Mainland UK are despatched by registered post or next day recorded delivery using Royal Mail. The cost is under £6 for insured next business day delivery.
For international orders, shipping will be charged according to the weight of the parcel and the destination. Please contact us for a shipping quote.
When will my order be delivered?
We aim to deliver in 3-4 working days for all orders received by 12 noon; subject to availability of and other conditions not withstanding.
For example, orders placed Monday to Thursday will be delivered within 2-3 days, orders placed on a Friday and over the weekend will be delivered on the following Tuesday.
Do you ship to all parts of the world?
Unfortunately, there are some countries we are unable to ship to. If you would like to check if we ship to a country, please contact us for further information.
Which payment options do you accept?
We accept credit cards, bank transfers and Paypal.
Credit/Debit Card
For all UK orders we accept Visa, Visa Delta, Mastercard, Maestro, Switch, Solo and Visa Electron.
Bank Transfer
Please contact us requesting a Bank Transfer and, we will email you our bank details.
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Phone up your bank and arrange a direct bank transfer to The Big Phone Shop bank account. |
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Please ask for your full name and your order reference number to be attached as a reference. |
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Once the payment has been received, we will process your order and deliver your goods. |
Can I have my goods delivered to an alternative address?
We will only despatch goods to the address the card used for payment is registered to. To have the goods delivered to a different address, an authorisation form needs to be completed and faxed to us. Please visit the contact us page for the authorisation form.
Can I pay by credit card for a bulk order?
Unfortunately, we are unable to accept bulk purchases by credit card. However, we can accept higher value orders by bank transfer. Should you require further information on bulk purchasing and prices, please contact us.
Do I need to pay VAT?
For all orders within the UK and, countries part of the European Union, VAT is charged (on all goods sold) at the standard UK rate of 17.5%.
What does ‘backorder’ mean?
All of our products are subject to availability. If your item is not in stock, we will backorder it for you. We will e-mail you advising of the availability of the item and giving you the option to cancel your order, if you would rather not wait. We will continue to update you with any changes. Your payment card will not be charged until the item is available and you have confirmed that you wish to purchase it.
How does the warranty work?
All our products are covered by a 12 months manufacturer's warranty. In the unlikely event your product should develop a fault, it may either be replaced or repaired free of charge by the manufacturer. If it develops a fault within 7 days of purchase, you may return it to us, along with our returns form and, we will replace the item free of charge.
How do I cancel an order?
To cancel your order please send an email, phone us or write a letter quoting your order reference and the reason for cancelling. Please visit the contact us page for the contact details. Please note that orders cannot be cancelled after the goods have been despatched.
How secure is the website?
When you enter personal details, such as your credit card number, they are entered on a secure web page. A secured website will always show an icon at the bottom of your browser window that looks something like this:  The padlock symbol means the connection to the site is secure.
How do I contact you?
Please visit the contact us page for full contact details.
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